Apple is working on an iPhone 3G software fix to address complaints of dropped calls that some users are experiencing, according to the Wall Street Journal.
The software patch by Apple could help soften the cacophony of complaints that have lit up blogs and message boards since the iPhone 3G’s July 11 launch. Most of the complaints suggest the device is experiencing an inordinately high number of dropped calls.
Media reports suggest the problems are associated with an Infineon Technologies custom chip inside the iPhone 3G.
This latest batch of complaints follows a bumpy start to the eagerly anticipated device. In the first weekend following the 3G launch, customers experienced inventory shortages and broken or slow connections for activating the device.
Analysts have pointed out the inherent complexity of new wireless handsets, particularly today’s high-end smartphones that increasingly add new features and functionalities such as touchscreen and haptics. According to Gartner Analysts Ken Dulaney, the fact that Apple has technical issues isn’t neciessarily going to hurt the device maker’s image. But what could give it a black eye is its alacrity and ability to resolve hardware issues with firmware upgrades and software patches.
The new iPhone software aimed at correcting the problem is expected to be available in September and users will be able to download it via Apple’s iTunes Store.
