Sprint recently named industry veteran Chris Felix as its VP of Government Solutions in an effort to bolster its business in the public sector.
The carrier said its government product portfolio would include wireless as well as wireline solutions, along with security and Internet of Things offerings.
“It’s exciting to see Sprint be more aggressive in this space,” Sprint board member and former chairman of the Joint Chiefs of Staff Michael Mullen said in a statement. “The company is a great American brand with decades of experience serving the government and will bring added value and innovation to many government organizations and agencies.”
Tupl announced Wednesday that T-Mobile has deployed its Automated Customer Care Resolution tool.
The system utilizes artificial intelligence to assist customer care representatives in identifying problems and offering solutions. Tupl officials said the platform is 100 times faster and up to four times more accurate than legacy systems.
“At T-Mobile, we’re obsessed with the customer experience, and Tupl’s tool has enabled us to respond to our customers much faster on technical issues,” said VP of Technology Service Delivery & Operations Brian King.
Nokia and French utility EDF will partner on a “comprehensive testing regime” to evaluate the potential for LPWA wireless networking technologies to support the Internet of Things.
The companies said tests will compare NB-IoT and LTE-M systems with “emerging, largely unlicensed IoT technologies.”
“The use of IoT devices in industrial networks is in its infancy, but given the expected huge numbers of devices that will be deployed in the future, it is critical that our customers can evaluate now the various technologies before making substantial investments,” Matthieu Bourguignon, Nokia’s global enterprise and public sector chief for Europe, said in a statement.
