The company selected IBM SmartCloud solution to centralize its IT systems and help enhance customer service.
Ljubljana, Slovenia – IBM [NYSE: IBM] has announced that Slovenian Railways has adopted IBM’s cloud solution to improve business operations and customer service for the Central European railway. Adopting a new cloud-based centralized IT system will give the company a more holistic view across all of its freight, passenger and logistics operations so it can more effectively maintain and manage the railway traffic across its network.
Slovenian Railways operates more than 1,200 km of railway track, transports 15.3 million passengers and carries 15.8 million tonnes of cargo each year. An important link in the pan-European transportation corridor, the Railway is modernizing IT infrastructure to handle the growing amount of people and goods it transports. With a diverse range of business, from freight transport services to passenger and commuter rail to infrastructure management, the railway needs a flexible IT environment that can handle the varying requirements of each group as well as separate IT service desks.
With better coordination among the different departments, the company will be able to provide enhanced services to customers, like less waiting time for commuters, fewer train delays, and faster response to customer queries.
This new solution, based on IBM SmartCloud Control Desk and IBM Endpoint Manager, part of the IBM MobileFirst Management solutions, unites users from the affiliated Slovenian Railways companies under a uniform IT service desk with a single point of contact available across the entire organization. Through this common IT platform, railway officials can automate and manage systems in real-time and help secure mobile devices and other “end points” such as servers. This gives the railway the flexibility to enable employees to use the device of their choice, while ensuring that usage policies are followed and security risks are minimized.
“We aim to offer highest levels of services to our customer and to do so we need the best of technologies,” said Jovanovič Dragomir, CIO of Slovenian Railways. “IBM SmartCloud will provide us with a world class, reliable solution to centralize our IT service desk, control cost and leverage mobile solutions. Our employees and customers will benefit from IBM’s expertise and the power of the cloud, as we will improve our operations across the entire group.”
The centralized, cloud based service desk ensures a more holistic view of the Railways’ operations. With the cloud infrastructure, the railways also have better control over their costs, IT equipment purchases and warranties, and compliance requirements.
“We are excited to work with Slovenian Railways in their efforts to build a smarter railroad system through effective use of technology. IBM has been working with railways across the world to make them more efficient, secure and commuter friendly. We hope this engagement helps create a more positive commuting experience for the customers of Slovenian Railways,” said Roman Koritnik, Country Sales Leader of IBM Slovenia.
The contract was signed in December 2012 and the project is scheduled for completion by the end of 2013. The project has been implemented by IBM and Smartis, an IBM Premier Business Partner.