Sprint will seek to overhaul its online operations for wireless business customers with a digital platform from Synchronoss, the companies announced at the outset of Mobile World Congress this week.
The use of Sychronoss technology, officials said, would create a converged customer experience portal to simplify the order management process.
“Sprint is on the offensive looking to gain every ounce of value from its online operations to become faster, more profitable while delivering a better overall customer experience,” Sychronoss CEO Glenn Lurie said in a statement.
In addition to enabling a simple, secure process for business customers, the companies said the shift to a single platform would allow for rapid deployment of new services and revenue opportunities.
The system can be implemented quickly and will divert customer issues away from the carrier’s call centers. Analytics from the platform, meanwhile, could help build targeted offers for customers.
“Our Sprint Now transformation program is a multi-dimensional strategy, designed to offer the best possible user experience while making us more agile, innovative and profitable,” said Sprint Business Solutions SVP Kim Green-Kerr.
The system will initially focus on wireless customers before expanding to wireline, IoT and other business segments.