T-Mobile confirmed an infrastructure software fix is being put in place to address much slower data speeds for some of its customers.
TmoNews collected complaints from a number of T-Mobile customers in spots like California, New York, Boston, New Mexico, Texas and Hawaii. The outlet pointed to a speed test that had downlink speeds all the way down into the Kbps range.
T-Mobile CEO John Legere took to Twitter to acknowledge that a “very small” number of customers were seeing slower data speeds and that a fix for the “minor software issue” was in the works.
T-Mobile followed up with an official statement admitting the issue, but only when customers attempt to download “large files,” and saying that its engineering team would resolve the problem by the end of the day, Nov. 26.
This isn’t the first time Legere has used his Twitter account to acknowledge and apologize for network troubles. In August, he tweeted about a network outage and again promised a quick fix.
T-Mobile’s network issues could be coming from multiple stress points. The carrier is in the process of rapidly catching up to its competitors with its LTE network buildout. The carrier has also been attracting new customers faster than any of its competitors, posting more than one million net customer additions in each of its last two quarters.