In response to a Tuesday morning report from the LA Times that an AT&T customer’s service improvement suggestions were met with a letter from the carrier’s lawyers, T-Mobile is encouraging customers from any wireless carrier to share their thoughts with the Un-carrier.
As of today, T-Mobile said wireless subscribers across the board are welcome to send their ideas for improving the industry to IdeasforRandall@t-mobile.com or share them with CEO John Legere on Twitter using the tag #IdeasforRandall. In its typical provocative style, T-Mobile said it will take action on the best ideas before forwarding them on to AT&T CEO Randall Stephenson and AT&T’s lawyers.
According to Legere, AT&T’s harsh response to Alfred Valrie, the longtime customer cited in the LA Times article, proves that AT&T and its CEO “don’t care about what customers want. AT ALL.” According to the LA Times report, Valrie received a warning letter from AT&T’s lawyers after he emailed Stephenson suggesting the carrier offer “unlimited data for DSL users and 1,000 text messages for $10 a month.”
“The entire Un-carrier revolution began by listening to customers,” Legere said in a Tuesday press release. “It’s where we get our best ideas, and I want everyone to keep sending them my way at John.Legere@T-Mobile.com. It absolutely amazes me that Randall would tell a lifelong customer to basically go away and talk to my lawyers. I interact with customers on a daily basis so I can hear their ideas firsthand. It’s called living in the 21st century.”
Filed Under: Carriers
