Verizon Wireless today launched Visual Voice Mail, a new application that lets customers manage their voice mail on their phones. Visual Voice Mail, which is powered by Alcatel-Lucent and Comverse, provides an easy-to-use display screen with 1-touch access to listen to voice mail messages. Customers also can delete, reply and forward their voice mail messages without having to listen to prior messages or voice instructions.
Currently available on the Voyager by LG, Visual Voice Mail allows customers to see a list of all of their voice mail messages with date and time of receipt, as well as message duration, in order to prioritize and manage their messages directly from their devices. When a caller leaves a new voice mail message, the Visual Voice Mail application pops up, alerting the customer to a new message. From the phone display, customers can select from a number of options, including call back, reply, forward, add to contacts and archive message.
Customers can store up to 40 messages for 40 days; this is twice the storage capacity and nearly twice the retention time of basic voice mail. In addition, customers can create up to 10 greetings, as well as up to 20 distribution lists and 50 distribution members to receive messages.
Visual Voice Mail is available for $2.99 monthly access, per line, plus airtime or megabyte charges and messaging fees, depending on a customer’s plan