U.S. Cellular is collaborating with Nokia on systems to optimize wireless network performance and expects to begin rolling them out in coming months.
The Chicago-based carrier, the nation’s fifth-largest, said that the “intelligent operations system” would combine Nokia analytics and numerous data sets to “revolutionize the way we apply our various network data inputs to gain insights, predict outcomes and align resources to directly impact how our customers experience our network.”
The products from Nokia’s Customer Experience Management portfolio include the Finnish telecom giant’s Cognitive Analytics for Customer Insight, which utilizes machine learning to develop a complete view of revenue, device and network performance and customer satisfaction.
U.S. Cellular officials said that once installed, the system will allow the company to quickly address problems caused by unusual network activity. Network interruptions, for example, would automatically alert U.S. Cellular response teams.
The data could also enable new revenue opportunities and more efficient planning of new cellular towers and small cell sites.
“We know that the network is the backbone of our customers’ experience, and this collaboration with Nokia will allow us to better understand our customers’ data demands in order to exceed their expectations,” U.S. Cellular CTO Michael Irizarry said in a statement.
The system will debut in the second quarter and expand throughout 2018, the companies said.